HICE Special Site
COVID-19 Related Information

Compilation of COVID-19 Related News
2020.5.15 State of emergency lifted for 39 prefectures except for Tokyo,
Chiba, Saitama, Kanagawa, Osaka, Hyogo, Kyoto and Hokkaido
2020.5.8
Early Application for Special Fixed Benefits
2020.5.7 Cooperation Benefits for Complying with Hamamatsu City's
Request to Shutdown
2020.5.7 State of emergency extended to 31 May
2020.5.15 State of emergency lifted for 39 prefectures except for Tokyo,
Chiba, Saitama, Kanagawa, Osaka, Hyogo, Kyoto and Hokkaido

Useful Websites

Council of Local Authorities for International Relations
(CLAIR)
CLAIR's multilingual support page for COVID-19
NHK World News
(Multilingual)
Available in English, Arabic, Bengali, Burmese, Chinese, French, Hindi, Indonesia, Korean, Persian, Portuguese, Russian, Spanish, Swahili, Thai, Turkish, Urdu and Vietnamese
Immigration Services Agency
Available in Japanese, English, Chinese, Korean, Spanish and Portuguese
Ministry of Health, Labour and Welfare
Available in English, Chinese, Korean
Ministry of Health, Labour and Welfare
Available in English, Chinese, Korean

Hamamatsu City Updates

Official Hamamatsu City Homepage

Please cooperate to stop the spread of the virus.
Let's keep a record of our recent activities and health conditions.
Health Observation Chart(PDF 30KB)
Activity Log(PDF 19KB)

◆Latest updates on COVID-19 in Hamamatsu
English/Portuguese
Stop COVID-19 Hamamatsu

Avoid the "Three Cs" (Pamphlet)

◆Important for Preventing the Spread of the Virus

Examples of Best Practices, a “New Lifestyle”

HAMAMATSU CITY


◆特別定額給付金申請期日の変更について(16 May)
The Hamamatsu City informs that the DEADLINE for the EARLY application for Special Cash Payments (100,000 yen) has been CHANGED to May 22 (Friday).
For those who need assistance in filling in, contact HICE (053-458-2170).

■The government has extended the nationwide state of emergency to 31 May. (7 May)

To prevent the spread of COVID-19, please refrain from travelling to other prefectures unless there is an urgent need.

Please avoid the "Three Cs." Closed spaces, Crowded places and Close-contact Settings.

Please wash your hands and practice social distancing and take care to prevent the spread of the disease in your daily life.

Hamamatsu City Homepage (Japanese)

■Cooperation Benefits for Complying with Hamamatsu City's Request to Shutdown (7 May)

In order to ensure that shop owners who have cooperated with the City to prevent the spread of COVID-19 are able to receive the cooperation benefits promptly, the City has established a Cooperation Benefits Response Team. In addition, to handle enquiries regarding the application for the Cooperation Benefits for Complying with Request to Shutdown (Kyugyo Yosei Kyoryokukin), we will be establishing the Cooperation Benefits Hotline (053-451-2351) from 7 May (Thu), 3pm.

Hamamatsu City Homepage (Japanese)

 ■Temporary Closures of Municipal Elementary, Junior High and Senior High Schools (1 May)

Municipal elementary, junior high and senior high schools will be closed from 7 May (Thu) to 31 May (Sun).

Hamamatsu City Homepage (Japanese)

■Request from the Mayor (Regarding COVID-19)

【1】Unless there is a special reason, please refrain from travelling to the following areas which have a high humber of COVID-19 cases.

①Tokyo and surrounding areas

②Nagoya and surrounding areas

③Osaka and surrounding areas

【2】Please take care not to get infected with the virus!

① Do not stay in closed spaces for long periods of time.

② Do not go to crowded places.

③ Wash your hands.

④ Gargle.

⑤ Cover your mouth with your hand or handkerchief when coughing.

Let's cooperate to prevent the spread of COVID-19!

■Temporary Closures of Municipal Elementary, Junior High and Senior High Schools (1 March)

The Hamamatsu City Board of Education has sent out a notice informing municipal elementary, junior high and senior high schools of a temporary closure from 3 March (Tue) to 15 March (Sun). For more details, please refer the notices issued by the schools.

The Hamamatsu City informs that the DEADLINE for the EARLY application for Special Cash Payments (100,000 yen) has been CHANGED to May 22 (Friday).1
The Hamamatsu City informs that the DEADLINE for the EARLY application for Special Cash Payments (100,000 yen) has been CHANGED to May 22 (Friday).2

Important for Preventing the Spread of the Virus

Examples of Best Practices, a “New Lifestyle”

HAMAMATSU CITY

the EARLY application for Special Cash Payments (100,000 yen)
the EARLY application for Special Cash Payments (100,000 yen)

Employment Difficulties (Employment/Wages)

■To Foreign Nationals Employed by Companies
It is not permissible for companies to discriminate against employees who are foreign nationals on the basis of their nationality even if the company is facing difficulties due to COVID-19.
1. In cases where the company asks employees to take leave, the leave allowance paid to Japanese employees must also be paid to foreign employees.
2. Benefits given to companies by the government to protect the employment of workers can be used for both foreign employees and Japanese employees.
3. Foreign employees, like Japanese employees, are allowed to take paid annual leave to take care of their children due to school closures.
4. Companies cannot freely dismiss an employee. When the company dismisses a foreign employee, it must follow the same rules as dismissing a Japanese employee.

If you face any difficulties, please consult your local Labour Bureau, Labour Standards Inspection Office or Hello Work.
(The Ministry of Health, Labour and Welfare homepage has information available in Easy Japanese, English, Chinese, Portuguese, Spanish, Nepali, Indonesian and Mongolian.)

Ministry of Health, Labour and Welfare Homepage (Japanese)
Ministry of Health, Labour and Welfare Homepage (English)

■COVID-19 Related Labour Consultation Desk 
Consultation desk for enquiries regarding employment and labour issues caused by COVID-19 for employers and employees.
List of Labour Consultation Desks

Financial Difficulties (Benefits/Loans)

■Special Fixed Benefits (Tokubetsu Teigaku Kyufukin)

・Posters

Japanese (PDF), English (PDF), Simplified Chinese (PDF), Traditional Chinese (PDF), Korean (PDF), Vietnamese (PDF), Filipino (PDF), Portuguese (PDF), Spanish (PDF), Indonesian (PDF), Thai (PDF), Nepali (PDF)

・Instruction on How to Fill Out the Application Form
English (PDF), Portuguese (PDF), Tagalog (PDF), Vietnamese (PDF), Indonesian (PDF), Chinese (PDF)

■特別定額給付金申請期日の変更について(16 May)
The Hamamatsu City informs that the DEADLINE for the EARLY application for Special Cash Payments (100,000 yen) has been CHANGED to May 22 (Friday).
For those who need assistance in filling in, contact HICE (053-458-2170).


Regarding Special Fixed Benefits (Tokubetsu Teigaku Kyufukin) 

How to receive the 100,000 yen handout?

Who is eligible?
Residents with an address in Hamamatsu as of 27 April.

How much?
100,000 yen

How?
The head of the household can apply for the family.
*The handout can only be received once.

① The application form will arrive by mail in June.

Fill in the form and put it in the envelope.

Send by post.

The cash handout will be deposited into your bank account.

② Families who have a reduced income and would like to receive the handout earlier can apply earlier. (Special Early Application)
When: 8 May – 31 May

Download the application form from the Hamamatsu City homepage

Fill in the form and send by post.
Send to:
〒430-8652 Hamamatsu-shi, Naka-ku, Motoshiro-cho 103-2
Tokubetsu Teigaku Kyufukin Jimusho (特別定額給付金事務所)

**If you cannot download or print the form, you get it at the ward office (kuyakusho), community collaboration center (kyodo senta) or fuerai center from 8 May onwards.

③ If you have a My Number Card with a photo (does not refer to My Number paper notification card), you can apply online.
・You will need the PIN code you made when making the My Number Card.

If you have any questions, please call
◆Hamamatsu City COVID-19 Center
Tel: 053-457-2545
9am-5.15pm

Hamamatsu City Homepage

◆Hamamatsu Intercultural Center
Tel: 053-458-2170
Português/ポルトガル語 Mon-Sun 9am-5pm
English/英語 Mon-Fri  1.30pm-4.30pm
Tiếng Việt/ベトナム語 Thu, Fri, Sat 1pm-5pm
Tagalog/タガログ語 Wed, Fri, Sat 1pm-5pm
中文/中国語  Tue, Thu, Sat  1pm-5pm
Bahasa Indonesia/インドネシア語   Tue, Wed, Sat 1pm-5pm
Español/スペイン語  Mon, Tue, Fri, Sun 1pm-5pm

◆Ministry of Finance Special Fixed Benefits Call Center
Tel:0120-260-020
9am-6.30pm, Mon-Fri

Ministry of Finance Homepage

■Social Welfare Council Loan
Those who are facing financial difficulties due to a reduction in income or loss of emplyment caused by COVID-19 can apply for a loan from the Social Welfare Council. You can borrow from 100,000 yen to 200,000 yen with no interest. A guarrantor is not needed.

Who is eligible?
Foreign Nationals who
- Will live in Japan for a long time
- Have stayed in Shizuoka prefecture for at least 6 months
- Have some level of Japanese ability

For more details, contact the Social Welfare Council.
If you do not understand Japanese, you can contact HICE (053-458-2170).

↓ ●Hamamatsu Municipal Social Welfare Council (Shakai Fukushi Kyogikai)
Headquarters Welfare Division, Life Welfare Section (Naka-ku, Minami-ku) 053-453-0586
Hamamatsu District Center Higashi Ward Office (Higashi-ku) 053-422-3737
Nishi District Center (Nishi-ku) 053-596-1730
Kita District Center (Kita-ku) 053-527-2941
Hamakita District Center (Hamakita-ku) 053- 586-4499
Tenryu District Center (Tenryu-ku) 053-926-0322

*Pamplet about the outline of the Social Welfare Loan System (Ministry of Health, Labor and Welfare website). Available in Easy Japanese, English, Chinese, Spanish, Vietnamese, Korean.
Link to Site

■Water, Electricity, Gas and Phone Bills
Those who have difficulty paying their water bills due to COVID-19 can call the Water Services Department (053-474-7814) to consult about delaying the date of payment.

Hamamatsu City Hall Water Services Deparment Customer Service Division
〒430-0906 Hamamatsu City Naka-ku Sumiyoshi 5 chome 13-1
Tel: 053-474-7814

■Mobile Phone Bills
Users of the three major companies, NTT Docomo, KDDI and Softbank, can call their provider and apply for an extension of the payment deadline to the end of May if they facing difficulties with payment due to COVID-19.

Please contact your provider.

■Deferment for Payment of City Taxes for 2020
There is a system of deferment for people who are facing difficulties making payment due to COVID-19. Please contact the Fiscal Collection Measures Division.
Poster regarding Deferment of City Taxes as a result of COVID-19(PDF:150KB)

Hamamatsu City Hall Finance Department Collection Measures Divison
Tel: 053-457-2251

■Deferment for Payment of National Health Insurance Fees for Those with Difficulties
If you have difficulties paying your National Health Insurance fees due to the closure or suspension of your business, you can apply for a deferment of the payment. Please call the National Health Insurance and Pension Division (053-457-2873) for consultations and applications regarding payment deferment.

If you face difficulties in paying the National Health Insurance fees, please call the number above for a consultation first.

A decision letter will be sent in June after which you can carry out the procedures.

Living Difficulties (Housing Support)

Housing Security Benefits (Jutaku Kakuho Kyufukin)
The national and local government will provide an allowance for rent for people who have lost their homes or are unable to pay rent due to loss of emplyment caused by the spread of COVID-19.

More information here.

If you speak Japanese, please call the number below.
↓ Hamamatsu Independent Living Consultation Support Center Tsunagari
Tel: 053-546-0500
E-mail: tng0500@sis.seirei.or.jp
Opening Hours: 9am-5.30pm
*If you do not speak Japanese, please contact HICE (053-458-2170).

Municipal Housing For Rent
The city will provide municipal housing as temporary housing for people who have lost their homes due to the spread of COVID-19 until their next home is secured!

Regarding the Provision of Municipal Housing for People who have lost housing due to COVID-19
1. Eligiblity:
- People who had to vacate employer housing (company house, company dorms)
- People who had to vacate housing made possible by housing allowances etc.
- People who had to vacate their current house due to other circumstances
2. Tenancy Requirments:
- Must be a resident of Hamamatsu
- Living alone or living with family members (living with people other than your family members is not allowed)
- All tenants must not be involved in organised crime organisations
- If you have stayed in municipal housing in the past, you must not have outstanding payments for rent etc.
3. Occupancy Period: In principle, 3 months (Can be extended up to a year)
4. Available Housing: Nakatajima Municipal Apartment Complex, 5 units *May be added depending on application demand
5. Usage Fees:
- Rent (Minimum rent)
- Parking (Only 1 lot provided)
- No security deposit
- Others: Utility costs, common area fees, local association fees
6. Application: From 11 May (Mon), first come first served
When: 9am-5pm
Where: City Hall 5F Housing Division
What to bring: Copies of documents objectively proving that that you have lost housing (Dismissal notice, moving out notice etc.)
Copies of identification documents of all tenants moving in (Driver's license, Health Insurance card, My Number card)

More details here.

Illnesses and Hospitals(COVID-19 Consultations)

■Hamamatsu City COVID-19 Consultation
Hamamatsu City Public Hygiene and Sanitation Division (Seikatsu eisei ka)
Tel: 053-453-6118 (Mon-Fri, 8.30am-5.15pm)
Language: Japanese, Spanish, Portuguese

■Multilingual Medical Consultation

The AMDA International Medical Treatment Center, with the support of the Japan Medical Association, will provide consultations regarding concerns, testing and treament related to COVID-19.

Period: April 10 (Fri) – May 20 (Wed)
Time: 10am-5pm
Tel: 03-6233-9266
Available in English everyday, Chinese on weekdays, Filipino, Spanish, Vietnamese, Portuguese etc. once a week.
 
Link to website

Business Owners (Companies/Shops)

Assistance for Businesses

 ■Subsidy Program for Sustaining Businesses (Jizokuka Kyufukin)

The government is providing subsidies that do not require repayment so that small and medium businesses (SME) and sole proprietors, who are seriously affected by social distancing measures or falling demand, can continue their business.
Link to Site

- Condition: Earnings for any month from January to December this year has been reduced by at least half as compared to the same month last year.
- The susidy amount is determined based on the reduction in income. Sole proprietors including freelancers can receive up to 1,000,000 yen and small and medium enterprises can receive up to 2,000,000 yen.
- Sole proprietors can receive subsidies even if they are eligible for cash benefits for households.

 ◉ Application Method
To apply, go to the website of the subsidy program and make an account with your email address. Fill in basic information about your company, the bank account you wish the money to be deposited into, and enter the amount of earnings for the month when earnings
decreased by 50% or more as compared to last year.

Necessary Documents
- Last year's Final Tax Return (kakutei shinkoku) documents
- Copy of a document showing the amount of earnings for the month when your income fell
- Copy of your bank passbook etc.
- Copy of your My Number card or driver's license (an image taken with your smartphone is also acceptable)

In addition, special provisions have been made so that business owners who founded their businesses last year and have difficulty comparing earnings this year with the same month last year may be eligible for the subsidy program if they meet special conditions.

For enquiries, contact the SME Finance and Subsidy Consultation Desk.
Tel: 0570-783183
Open weekdays and weekends, 9am-7pm

You can also contact the newly established consultation desks at your respective Bureau of Economy, Trade and Industry.

In general, applications are accepted online from 1 May. At earliest, the subsidy will be transferred from 8 May.

Status of Residence and Visas

■Updates from the Immigration Services Agency
Immigration Services Agency Homepage (Japanese)
Immigration Services Agency Homepage (English)

■To Foreign Residents Living in Japan: Regarding Applications to the Immigration Bureau

■COVID-19 Related Information
Immigration Applications

The deadline has been extended by one month for applications to change the status of residence (zairyu shikaku)  or the period of stay (zairyu kikan) for residents whose period of stay expires in March. This excludes those who have a status of Temporary Visitors (tanki taizai) or Designated Activities (tokutei katsudou).

If you have any queries, contact the Immigration Information Center.
Tel: 0570-013904 or 03-5796-7112

■Current Efforts related to the Spread of COVID-19 and Request to Refrain from Travelling
From April 3 onwards, as a rule, foreign residents who leave the country with a re-entry permit, even if they hold a Permanent Resident Visa (eijusha) or Spousal Visa (nihonjin no haigusha), will be denied entry to Japan unless there are special circumstances. Please refrain from traveling to countries that fall under the disembarkation restriction category.

You can check which areas fall under the category through the link below and attached lists.
Link

Technical Intern Trainees, Specified Skilled Workers and Exchange Students

■Technical Intern Trainees
Announcement from OTIT (Organization for Technical Intern Training)
Information is available in multiple languages. Native language consultation is also available. There is also information for supervising organisations and practitioners.

Languages available:
中文(中国語)Tiếng Việt(ベトナム語) Tagalog(タガログ語)Bahasa Indonesia(インドネシア語)ภาษาไทย(タイ語)ភាសាខ្មែរ(カンボジア語)မြန်မာဘာသာ / ျမန္မာဘာသာ(ミャンマー語)Монгол хэл(モンゴル語)English(英語)

OTIT Homepage

Family Problems (Domestic Violence etc.)

Domestic Violence Consultation

Tel: 0120-279-889(National)

・Professional counselors provide direct support such as face-to-face interviews and companion support
・Provide a safe location
・24-hour telephone support

We accept consultations via email and SNS. Access from a dedicated site. Supports 10 languages including English and Chinese by email.

Japanese, English, Tagalog, ไทย, Español, 中文, 한국/조선어, Português, नेपाली भाषा, Tiếng Việt, Bahasa Indonesia

Click here for consultation.

Tourists

Japan National Tourism Organisation (JNTO) provides necessary weather information and transportation information for foreign visitors to Japan when a natural disaster occurs in Japan so that foreign tourists can travel in peace in the event of a disaster. Information is transmitted in foreign languages.

 ■Japan Visitor Hotline
Handles illnesses, disasters, emergency support and sightseeing information
(The hotline also conducts consultation regarding COVID-19 and introduces hospitals where you can receive treatment in other languages.)
Support is available in English, Chinese, Korean.
Target: Direct request from tourists (In principle, third-party translation requests and reservation requests are not acepted.)
Tel: 050-3816-2787 (Open 24h 365 days ) 
Link

Daily Living (Support Infromation)

■Websites Offering Takeout and Delivery

Others:


Food Bank 
Food provisions are available for those who are facing difficulties due to the COVID-19 pandemic.
Please contact HICE (053-458-2170).

Special Fixed Benefits (Tokubetsu Teigaku Kyufukin)
Social Welfare Council Loan 
Special Fixed Benefits (Tokubetsu Teigaku Kyufukin)
To Foreign Nationals Employed by Companies
To Foreign Nationals Employed by Companies
HICE offers consultations in the following languages.

Português/ポルトガル語 Mon-Sun 9am-5pm

English/英語 Mon-Fri  1.30pm-4.30pm

Tiếng Việt/ベトナム語  Thu, Fri, Sat 1pm-5pm

Tagalog/タガログ語  Wed, Fri, Sat 1pm-5pm

中文/中国語  Tue, Thu, Sat  1pm-5pm

Bahasa Indonesia/インドネシア語 Tue, Wed, Sat 1pm-5pm

Español/スペイン語  Mon, Tue, Fri, Sun 1pm-5pm 

Map

Hamamatsu Foundation for International Communication and Exchange(HICE)

Tel:053-458-2170
〒430-0916 
CREATE HAMAMATSU 4F
2-1 Hayauma-cho, Naka-ku, Hamamatsu, Shizuoka
Open 9am-5.30pm
Mon-Sun (Holiday from 29 Dec to 3 Jan)
Tel: 053-458-2170  Fax:053-458-2197
Email: info@hi-hice.jp